Frequently Asked Questions

I'm having problems accessing Library Search and Ara databases. What can I do to troubleshoot these issues?

If you are having problems accessing Library Search or Ara databases then try clearing your browsing data first. On a Windows computer, use the keyboard keys Ctrl, Shift and Delete to clear your browing data and Ctrl, Shift and CMD on a Mac.

If that still doesn't solve the issue then try accessing from a New InPrivate Window or New Incognito Window in your browser. 

• In your Edge web browser click the three dots in the top right corner and choose New InPrivate Window
• In Chrome click the three dots in the top right corner and click New Incognito Window.

​Then try to access Library Search or your database from there.