Frequently Asked Questions

I'm having trouble accessing Library Search and other library links in my course. I was told to clear my cache / browsing data.  How do I do this?

If you are having problems accessing Library Search or Ara databases or other links in My Ara, then try clearing your browsing data for at least the last four weeks or longer. On a Windows computer, use the keyboard keys Ctrl, Shift and Delete to clear your browsing data. On a Mac use CMD, Shift and Delete for Chrome, Edge and Firefox or in Safari Click History in the top menu bar, then choose Clear History.

If that still doesn't solve the issue then try accessing from a New InPrivate Window or New Incognito Window in your browser. 

• In your Edge web browser click the three dots in the top right corner and choose New InPrivate Window
• In Chrome click the three dots in the top right corner and click New Incognito Window.

This will force you to use your login details to access each time as this browser option does not store your data. If you have forgotten your Ara login details ring ICT (number below) with your Student ID handy and ask for your password to be reset.

​Then retry to access Library Search from My Ara.

Still no luck? Access this direct link to Library Search and see if it works.

For more help see ICT's Techassist page on important links for students for key student platforms and services or ring ICT from freephone 0800 24 24 76 or their direct line at 03 940 8800