Frequently Asked Questions

I am getting an error message when I am trying to access Lippincott Procedures and Lippincott Advisor. Can you help?

If you encounter a problem (e.g. Entity too large) when accessing Lippincott Procedures or Lippincott Advisor from our A-Z Databases then you can try either:

• clearing your browsing data (Ctrl, Shift and Delete keys on a PC or Cmd Shift Delete keys on a Mac are the shortcuts to do this. Clear browsing data for at least the last 4 weeks) or if that doesn't work
• click on the three dots in the top right corner of your browser and if you are in Edge browser choose New InPrivate Window or if you are in Chrome choose New Incognito Window. Then try again to access the Lippincott database via A-Z Databases. Note access via A-Z databases may not work if you are on placement in a hospital due to firewall security. In which case you are best to download the Lippincott App.
• You can download the Lippincott App to your phone or tablet which gives you offline access anywhere. This set up can only be done on an Ara campus while using Ara wifi NOT Ara Guest, but once done gives you flexible access anywhere. Read these instructions to get the LippincottProceduresApp